Return and Refund Policy

At Flazz Entertainment, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to ensure your shopping experience is hassle-free. Please read the following guidelines carefully:

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  
• Returns, refunds, or exchanges are approved If the item received by the customer is incorrect due to an error on our part, damaged, or missing due to an error on our part, such as receiving a product that does not match the order placed or if the item is damaged or lost during shipping.
• Time frame for return is 30 days of receiving your order.
  
• Proof of purchase is required.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund or exchange.
• Returns due to dissatisfaction with the product will be evaluated on a case-by-case basis. We reserve the right to refuse returns for reasons such as change of mind, dislike of the product, or ordering the wrong item.
• Returns, refunds, or exchanges are not accepted if the error or issue arises from the customer's side.

2. Return Period:

• You may return your purchase within 30 days of the delivery date. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

3. Return Process:

• To initiate a return, please contact our customer service team at flazzentertainment@gmail.com. Provide your order number and details of the item(s) you wish to return.
• Our customer service team will provide you with instructions on how to return your item(s), including the return shipping address.
• Please securely package the item(s) and ship them back to us within the specified return period.

4. Refund Process:

• Once your return is received and inspected, we will send you an email notification to confirm receipt of your returned item(s).
• If your return is approved, a refund will be processed to your original method of payment within a certain number of days, depending on your payment provider's policies.
• Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges:

• If you received a damaged, defective, or incorrect item due to an error on our part, we will gladly exchange it for a new one. Please contact our customer service team to arrange for an exchange.

7. Damaged or Defective Items:

• If you receive a damaged, defective, or incorrect item due to an error on our part, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or exchange.

9. Questions or Assistance:

• If you have any questions or need assistance with the return process, please don't hesitate to contact our customer service team at flazzentertainment@gmail.com. We're here to help!

By shopping with Flazz Entertainment, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. Thank you for choosing Flazz Entertainment for your entertainment needs!