Return and Refund Policy

At Flazz Entertainment, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to ensure your shopping experience is hassle-free. Please read the following guidelines carefully:

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Items that are damaged, defective, or incorrect upon arrival are eligible for return or exchange.

2. Return Period:

• You may return your purchase within 30 days of the delivery date. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

3. Return Process:

• To initiate a return, please contact our customer service team at flazzentertainment@gmail.com. Provide your order number and details of the item(s) you wish to return.
• Our customer service team will provide you with instructions on how to return your item(s), including the return shipping address.
• Please securely package the item(s) and ship them back to us within the specified return period.

4. Refund Process:

• Once your return is received and inspected, we will send you an email notification to confirm receipt of your returned item(s).
• If your return is approved, a refund will be processed to your original method of payment within a certain number of days, depending on your payment provider's policies.
• Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges:

• If you received a damaged, defective, or incorrect item, we will gladly exchange it for a new one. Please contact our customer service team to arrange for an exchange.

6. Non-Returnable Items:

• Certain items are non-returnable, including:
  • Gift cards
  • Personalized or custom-made items
• These items are exempt from being returned unless they are damaged, defective, or incorrect upon arrival.

7. Damaged or Defective Items:

• If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or exchange.

8. International Returns:

• International returns may be subject to additional shipping fees and customs duties. Customers are responsible for any return shipping costs incurred for international returns.

9. Questions or Assistance:

• If you have any questions or need assistance with the return process, please don't hesitate to contact our customer service team at flazzentertainment@gmail.com. We're here to help!

By shopping with Flazz Entertainment, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. Thank you for choosing Flazz Entertainment for your entertainment needs!